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How to use the Bromcom Helpdesk Online Course (Primary and Secondary)
Overview
Course overview
Before you raise a case: find out about existing known issues
Known Issues Page
Performance Issues
Quiz
How to raise a case with the Bromcom helpdesk
Adding and Managing your support desk contacts
Access Support
Guide to raising an Incident with Bromcom
The Bromcom SLA for Incidents
Bromcom case statuses
Troubleshooting Performance Issues
Troubleshooting slowness / other performance issues
Quiz
Keeping on top of product enhancements
What's planned to be released
What's recently been released
Raising ideas for new functionality
Article: How customer ideas get developed
End of Course Quiz
Instructions
Quiz
Teach online with
Guide to raising an Incident with Bromcom
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