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How to use the Bromcom Helpdesk Online Course (Primary and Secondary)

Overview

Course overview

Before you raise a case: find out about existing known issues

Known Issues Page
Performance Issues
Quiz

How to raise a case with the Bromcom helpdesk

Adding and Managing your support desk contacts
Access Support
Guide to raising an Incident with Bromcom
The Bromcom SLA for Incidents
Bromcom case statuses

Troubleshooting Performance Issues

Troubleshooting slowness / other performance issues
Quiz

Keeping on top of product enhancements

What's planned to be released
What's recently been released

Raising ideas for new functionality

Article: How customer ideas get developed

End of Course Quiz

Instructions
Quiz

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Instructions

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