This course covers how to use the Bromcom helpdesk and use the associated services for MIS and Finance support teams.

This course should be taken after the accreditation modules (product-knowledge) courses. Usually your CSM would discuss with you about the Support Portal prior tot he final tests.

It covers:

• Before you raise a case: find out about known issues
• How to raise a case with Bromcom Support
• Troubleshooting performance issues
• Keeping on top of product enhancements
• Raising ideas for new functionality
• End of Course Quiz